When contacting PeopleService, please state you live in Buccaneer Bay!!!
For 24/7 assistance with water emergencies, call PeopleService at 888-861-1921.
For billing questions and to establish new service, call 402-932-8143.
General
Cass County Sanitary Improvement District Number 5 owns and operates a public water system and wastewater system to serve the residents within the subdivision boundaries. The systems have been approved by the Nebraska Department of Health and Human Services. As required by state law, the systems are operated and maintained by a state licensed and certified operator, PeopleService.
Water System
The SID #5 water system has been approved by the Nebraska Department of Health and Human Services and is periodically inspected and tested every month to ensure that it provides safe drinking water to the residents of SID 5 and to ensure compliance with the latest health and safety standards.
The water provided by SID #5 should be thought of as “well water”. SID #5 does not chlorinate or fluoridate the water. Water obtained from the groundwater aquifer is safe and meets all EPA and State Standards. Moderate levels of iron and manganese exist in the groundwater, which are common and typical of most Nebraska waters.
Recommended “Whole House” Water Treatment
The water in Buccaneer Bay is generally considered to be “hard” and contains levels of iron and manganese that can cause the staining of laundry and mineral build up in plumbing fixtures. It is recommended that residents install whole home water filters and water softeners to help with the hard water.
Wastewater System
SID #5 owns and operates a wastewater treatment system. The system is responsible for treating all wastewater generated by residents.
The SID #5 Wastewater Plant is located on the eastern edge of the district next to Fourmile Creek. The water treated by the system is discharged into Fourmile Creek.
The “Maintenance Nightmare”
The SID #5 Wastewater Plant is approximately 25 years old, and the growth of the district has exceeded the capacity of the plant. A project is underway to expand the capacity of the plant and upgrade the supporting infrastructure. It is expected that the upgrades will be completed in late 2023.
The issues with the current plant are exasperated by some of the items being flushed into the system. Residents are asked to not flush disposable wipes; these supposedly dissolvable wipes do not dissolve and clog up the workings of the plant. To be blunt, if it is not toilet paper or human waste it should not be flushed into the system.
